Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 810 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
4. 4.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
6. 6.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) a noisy background (d) shouting into the phone
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
9. 9.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
10. 10.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
11. 11.True or false: “saying your name” is a polite phone habit. (a) True (b) False
12. 12.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
13. 13.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) asking “Is now okay?” (d) saying thank you
14. 14.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
15. 15.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) greeting first (d) calling very late
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) asking “Is now okay?” (d) a noisy background
18. 18.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
19. 19.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
22. 22.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) calling very late (c) mumbling your name (d) not saying who you are
23. 23.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) chatting to others (d) calling very late
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) eating while talking (d) a noisy background
29. 29.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
30. 30.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
31. 31.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) stating why you called (d) greeting first
32. 32.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) greeting first (d) mumbling your name
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) calling at a fair time (d) speaking clearly
35. 35.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) not saying who you are (d) eating while talking
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) not saying who you are (d) asking “Is now okay?”
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) shouting into the phone (d) calling very late
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students