Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 82 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
2. 2.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
3. 3.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
4. 4.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
5. 5.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
6. 6.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) shouting into the phone (d) asking “Is now okay?”
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
13. 13.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) calling very late (d) a noisy background
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
17. 17.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) eating while talking (d) hanging up suddenly
18. 18.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) asking “Is now okay?” (d) a noisy background
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) speaking clearly (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) calling very late (d) shouting into the phone
22. 22.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
23. 23.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) shouting into the phone (d) calling at a fair time
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) calling at a fair time (d) greeting first
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
27. 27.True or false: “calling very late” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) stating why you called (d) chatting to others
31. 31.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) calling at a fair time (d) not saying who you are
32. 32.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
33. 33.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
35. 35.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
36. 36.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
38. 38.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
39. 39.True or false: “saying your name” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling

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