Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 811 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) calling at a fair time (d) eating while talking
2. 2.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) speaking clearly (d) not saying who you are
3. 3.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) eating while talking (d) calling very late
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) asking “Is now okay?” (d) a noisy background
8. 8.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
9. 9.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
10. 10.True or false: “greeting first” is a polite phone habit. (a) False (b) True
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) a noisy background (d) calling at a fair time
12. 12.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
13. 13.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
15. 15.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
17. 17.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
18. 18.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
19. 19.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) stating why you called (d) chatting to others
21. 21.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
28. 28.True or false: “saying your name” is a rude phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) a noisy background
30. 30.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) hanging up suddenly (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
36. 36.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) stating why you called (d) mumbling your name
39. 39.Which of these is a polite phone habit? (a) saying your name (b) chatting to others (c) eating while talking (d) shouting into the phone
40. 40.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) speaking clearly (d) calling very late

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