Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 812 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
6. 6.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) saying thank you (d) eating while talking
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) asking “Is now okay?” (d) noting key details
9. 9.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
10. 10.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) a noisy background (d) speaking clearly
13. 13.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) asking “Is now okay?” (d) eating while talking
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) mumbling your name (d) noting key details
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) speaking clearly (d) noting key details
18. 18.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
19. 19.True or false: “calling very late” is a rude phone habit. (a) False (b) True
20. 20.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
22. 22.True or false: “greeting first” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) calling very late (d) chatting to others
24. 24.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) saying thank you (d) hanging up suddenly
25. 25.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
26. 26.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) shouting into the phone (d) saying your name
27. 27.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) saying thank you (d) shouting into the phone
28. 28.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) shouting into the phone (d) mumbling your name
30. 30.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
31. 31.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) saying your name (d) greeting first
32. 32.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) saying your name (d) calling at a fair time
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
36. 36.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) speaking clearly (d) mumbling your name
39. 39.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) speaking clearly (d) saying your name

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