Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 813 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) not saying who you are (d) saying your name
3. 3.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) hanging up suddenly
6. 6.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
7. 7.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
10. 10.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) hanging up suddenly (d) a noisy background
11. 11.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) calling at a fair time (d) eating while talking
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) mumbling your name (d) a noisy background
13. 13.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) saying thank you (d) mumbling your name
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) speaking clearly (d) noting key details
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) hanging up suddenly (d) saying your name
18. 18.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) saying thank you (d) greeting first
19. 19.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) asking “Is now okay?” (d) chatting to others
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) calling very late (d) stating why you called
23. 23.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
24. 24.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
26. 26.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) saying thank you (d) greeting first
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) greeting first
28. 28.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
31. 31.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
36. 36.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) shouting into the phone
37. 37.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) saying thank you (d) noting key details
38. 38.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) saying your name (d) mumbling your name
40. 40.Which of these is a polite phone habit? (a) noting key details (b) mumbling your name (c) calling very late (d) shouting into the phone

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