Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 814 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) saying your name (d) eating while talking
3. 3.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) calling very late (d) calling at a fair time
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) shouting into the phone (d) not saying who you are
5. 5.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) noting key details (d) chatting to others
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
8. 8.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
11. 11.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) calling very late (d) saying thank you
12. 12.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) noting key details (d) chatting to others
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) saying thank you (d) eating while talking
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) asking “Is now okay?” (d) shouting into the phone
23. 23.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) stating why you called (d) shouting into the phone
25. 25.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
28. 28.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
29. 29.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
30. 30.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) saying thank you (d) shouting into the phone
32. 32.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) saying thank you (d) noting key details
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) noting key details (d) greeting first
36. 36.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) speaking clearly (d) saying your name
38. 38.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) eating while talking (d) not saying who you are

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