Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 815 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
4. 4.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) speaking clearly (d) chatting to others
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
9. 9.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
10. 10.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
11. 11.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) saying thank you (d) speaking clearly
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
13. 13.True or false: “saying your name” is a rude phone habit. (a) False (b) True
14. 14.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) chatting to others (d) mumbling your name
17. 17.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
21. 21.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
22. 22.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) asking “Is now okay?” (d) mumbling your name
25. 25.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
26. 26.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
27. 27.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) shouting into the phone (d) hanging up suddenly
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) mumbling your name (d) calling at a fair time
30. 30.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) saying your name (d) mumbling your name
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
35. 35.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
36. 36.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) not saying who you are (d) calling at a fair time
37. 37.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) asking “Is now okay?” (d) eating while talking
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) speaking clearly (d) calling at a fair time
40. 40.True or false: “chatting to others” is a rude phone habit. (a) False (b) True

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