Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 816 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
4. 4.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) asking “Is now okay?” (d) saying thank you
9. 9.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
11. 11.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
12. 12.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) shouting into the phone (d) hanging up suddenly
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) mumbling your name
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) noting key details (d) greeting first
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) a noisy background (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) not saying who you are (d) saying your name
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
20. 20.True or false: “calling very late” is a polite phone habit. (a) True (b) False
21. 21.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) speaking clearly (d) shouting into the phone
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) a noisy background (d) not saying who you are
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) asking “Is now okay?” (d) calling very late
26. 26.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
28. 28.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
29. 29.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) noting key details (d) speaking clearly
32. 32.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) stating why you called (d) noting key details
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) calling very late (d) shouting into the phone
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
36. 36.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
37. 37.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) chatting to others (d) greeting first
40. 40.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit

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