Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 817 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) stating why you called (d) eating while talking
2. 2.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) calling at a fair time (d) hanging up suddenly
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
7. 7.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
8. 8.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.True or false: “calling very late” is a polite phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) noting key details (d) asking “Is now okay?”
12. 12.True or false: “noting key details” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) hanging up suddenly (d) greeting first
15. 15.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) speaking clearly (d) hanging up suddenly
16. 16.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) noting key details (d) a noisy background
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) stating why you called (d) speaking clearly
21. 21.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) greeting first (d) asking “Is now okay?”
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) saying your name (d) eating while talking
28. 28.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) saying thank you (d) saying your name
29. 29.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling very late (d) saying your name
37. 37.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) eating while talking (d) noting key details
40. 40.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) asking “Is now okay?” (d) saying your name

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