Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 818 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) mumbling your name (b) calling at a fair time (c) speaking clearly (d) noting key details
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) stating why you called (d) a noisy background
4. 4.True or false: “saying your name” is a rude phone habit. (a) True (b) False
5. 5.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
6. 6.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) not saying who you are (d) calling very late
9. 9.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) calling very late (d) shouting into the phone
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) stating why you called (d) hanging up suddenly
11. 11.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) hanging up suddenly (c) saying your name (d) asking “Is now okay?”
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) mumbling your name (d) saying your name
15. 15.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
17. 17.True or false: “saying your name” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
20. 20.True or false: “noting key details” is a rude phone habit. (a) True (b) False
21. 21.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) noting key details
23. 23.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
24. 24.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
25. 25.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) calling very late (d) a noisy background
26. 26.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
27. 27.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
34. 34.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) shouting into the phone (d) greeting first
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”

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