Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 819 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) mumbling your name (d) speaking clearly
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) shouting into the phone (d) greeting first
4. 4.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
5. 5.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “noting key details” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) greeting first (d) stating why you called
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) chatting to others (d) calling very late
14. 14.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) chatting to others (d) asking “Is now okay?”
15. 15.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) shouting into the phone (d) chatting to others
17. 17.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
18. 18.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) hanging up suddenly (d) saying your name
22. 22.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) calling very late (d) asking “Is now okay?”
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) calling very late (d) saying your name
33. 33.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) stating why you called (d) speaking clearly
34. 34.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) stating why you called (d) saying your name
36. 36.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
37. 37.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
39. 39.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
40. 40.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) eating while talking (d) chatting to others

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