Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 83 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
3. 3.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) speaking clearly (d) noting key details
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) shouting into the phone (d) noting key details
6. 6.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) not saying who you are (d) asking “Is now okay?”
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) eating while talking (d) greeting first
8. 8.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) greeting first (d) eating while talking
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) eating while talking (d) mumbling your name
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) stating why you called (d) a noisy background
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) eating while talking (d) saying thank you
14. 14.True or false: “greeting first” is a polite phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
16. 16.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) stating why you called (d) a noisy background
18. 18.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
19. 19.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
23. 23.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
25. 25.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) mumbling your name (d) calling at a fair time
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) a noisy background (d) hanging up suddenly
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) a noisy background (d) saying your name
30. 30.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) noting key details (d) calling at a fair time
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) saying your name (d) greeting first
32. 32.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
33. 33.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
36. 36.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “saying your name” is a polite phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit

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