Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 822 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
2. 2.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
8. 8.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
9. 9.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
10. 10.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
12. 12.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
13. 13.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) speaking clearly (d) eating while talking
17. 17.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) chatting to others (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) noting key details (d) calling at a fair time
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) speaking clearly (d) calling very late
21. 21.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) hanging up suddenly (d) saying thank you
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
23. 23.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
27. 27.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
28. 28.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) shouting into the phone (d) asking “Is now okay?”
29. 29.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) stating why you called (d) asking “Is now okay?”
30. 30.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) not saying who you are (d) a noisy background
33. 33.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
34. 34.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) saying your name (d) saying thank you
36. 36.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) a noisy background (d) saying your name
37. 37.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
38. 38.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) stating why you called (d) hanging up suddenly
40. 40.True or false: “greeting first” is a rude phone habit. (a) False (b) True

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