Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 823 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) saying your name (d) stating why you called
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
7. 7.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) speaking clearly (d) eating while talking
8. 8.True or false: “saying your name” is a polite phone habit. (a) True (b) False
9. 9.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) calling at a fair time (d) speaking clearly
11. 11.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) asking “Is now okay?” (d) hanging up suddenly
14. 14.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) asking “Is now okay?” (d) speaking clearly
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) mumbling your name (d) eating while talking
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) calling very late (d) a noisy background
20. 20.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) greeting first (d) calling at a fair time
22. 22.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
23. 23.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
24. 24.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) eating while talking (d) mumbling your name
25. 25.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) mumbling your name (d) noting key details
29. 29.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) not saying who you are (d) eating while talking
32. 32.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) calling at a fair time (d) mumbling your name
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) saying your name (d) eating while talking
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
37. 37.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
38. 38.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) not saying who you are (d) saying thank you
39. 39.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) chatting to others (d) calling at a fair time
40. 40.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer

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