Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 824 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) calling at a fair time (d) shouting into the phone
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) eating while talking (d) calling at a fair time
5. 5.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) eating while talking (d) saying thank you
7. 7.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
8. 8.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) shouting into the phone (d) stating why you called
10. 10.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
11. 11.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) saying your name (d) stating why you called
13. 13.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) mumbling your name (d) noting key details
15. 15.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) hanging up suddenly (b) speaking clearly (c) noting key details (d) asking “Is now okay?”
17. 17.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
18. 18.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) a noisy background (d) stating why you called
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) stating why you called (d) asking “Is now okay?”
22. 22.True or false: “saying your name” is a polite phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
26. 26.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
36. 36.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) mumbling your name (d) asking “Is now okay?”
37. 37.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) calling at a fair time (d) chatting to others
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) saying your name (d) calling very late
40. 40.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on

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