Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 825 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
4. 4.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
5. 5.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) greeting first (d) saying your name
6. 6.Which of these is a polite phone habit? (a) greeting first (b) mumbling your name (c) shouting into the phone (d) a noisy background
7. 7.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) calling very late (d) saying your name
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
12. 12.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) noting key details (d) saying your name
13. 13.True or false: “saying your name” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) asking “Is now okay?” (d) saying thank you
15. 15.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) saying your name (d) calling at a fair time
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
18. 18.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) saying thank you (d) noting key details
19. 19.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) hanging up suddenly (d) stating why you called
21. 21.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
22. 22.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
24. 24.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) not saying who you are (d) chatting to others
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
31. 31.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) not saying who you are (d) greeting first
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) saying thank you (d) calling at a fair time
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) not saying who you are (d) noting key details
40. 40.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) mumbling your name (d) asking “Is now okay?”

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