Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 826 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
5. 5.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) shouting into the phone (d) chatting to others
7. 7.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
8. 8.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
9. 9.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) saying thank you (d) calling at a fair time
10. 10.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
11. 11.Which of these is a rude phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
15. 15.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) greeting first (d) a noisy background
17. 17.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) chatting to others (d) calling very late
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) hanging up suddenly (d) eating while talking
21. 21.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
22. 22.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) chatting to others (d) speaking clearly
23. 23.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
25. 25.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) not saying who you are (d) asking “Is now okay?”
27. 27.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
28. 28.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) stating why you called (d) mumbling your name
29. 29.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) not saying who you are (d) stating why you called
31. 31.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) saying your name (d) shouting into the phone
34. 34.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) shouting into the phone (d) noting key details
36. 36.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
37. 37.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
38. 38.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
39. 39.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) calling very late (d) mumbling your name
40. 40.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit

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