Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 827 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
2. 2.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) noting key details (d) calling at a fair time
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) greeting first (d) hanging up suddenly
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) eating while talking (d) stating why you called
6. 6.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) greeting first (d) speaking clearly
7. 7.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) shouting into the phone (d) saying your name
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) mumbling your name (d) calling very late
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
11. 11.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) mumbling your name (d) speaking clearly
13. 13.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
15. 15.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
19. 19.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
20. 20.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
21. 21.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
22. 22.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) not saying who you are (d) shouting into the phone
25. 25.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) calling very late (d) saying thank you
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) eating while talking (d) greeting first
29. 29.True or false: “noting key details” is a rude phone habit. (a) True (b) False
30. 30.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) calling at a fair time (d) calling very late
32. 32.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) stating why you called (d) asking “Is now okay?”
33. 33.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) asking “Is now okay?” (d) eating while talking
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
38. 38.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) mumbling your name (d) stating why you called
40. 40.True or false: “calling very late” is a rude phone habit. (a) True (b) False

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