Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 828 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
2. 2.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) mumbling your name (d) saying thank you
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) asking “Is now okay?” (d) not saying who you are
4. 4.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) saying thank you (d) noting key details
9. 9.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) speaking clearly (d) hanging up suddenly
12. 12.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
15. 15.True or false: “greeting first” is a polite phone habit. (a) False (b) True
16. 16.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) eating while talking (d) calling at a fair time
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) saying your name (d) chatting to others
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
24. 24.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) mumbling your name (d) saying your name
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) saying thank you
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
29. 29.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) calling very late (d) saying your name
32. 32.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) stating why you called (d) calling very late
33. 33.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) speaking clearly (d) calling very late
35. 35.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) saying thank you (d) shouting into the phone
37. 37.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
40. 40.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) asking “Is now okay?” (d) calling very late

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