Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 829 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) noting key details (d) greeting first
3. 3.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) chatting to others (d) saying your name
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) calling at a fair time (c) shouting into the phone (d) chatting to others
5. 5.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
7. 7.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
8. 8.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) shouting into the phone (d) not saying who you are
11. 11.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
15. 15.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) a noisy background (d) speaking clearly
17. 17.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) eating while talking (d) saying thank you
18. 18.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
19. 19.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) hanging up suddenly (d) noting key details
20. 20.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) saying your name (d) not saying who you are
21. 21.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
24. 24.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
25. 25.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
30. 30.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
31. 31.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) speaking clearly (d) a noisy background
33. 33.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) hanging up suddenly (d) mumbling your name
34. 34.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) eating while talking (d) saying your name
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
39. 39.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
40. 40.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True

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