Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 830 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) a noisy background (d) calling very late
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) a noisy background (d) saying your name
7. 7.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
8. 8.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) saying thank you (d) stating why you called
9. 9.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
10. 10.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
11. 11.True or false: “noting key details” is a polite phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
13. 13.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) stating why you called (d) saying your name
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
15. 15.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) saying thank you (d) shouting into the phone
17. 17.Which of these is a rude phone habit? (a) chatting to others (b) greeting first (c) saying thank you (d) saying your name
18. 18.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) asking “Is now okay?”
19. 19.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) greeting first (d) stating why you called
20. 20.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) greeting first (d) saying thank you
24. 24.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) hanging up suddenly (d) chatting to others
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) not saying who you are (d) a noisy background
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
28. 28.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) asking “Is now okay?” (d) calling very late
29. 29.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) shouting into the phone (d) greeting first
32. 32.True or false: “saying your name” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
34. 34.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) greeting first (d) eating while talking
35. 35.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) mumbling your name (d) stating why you called
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) chatting to others (d) mumbling your name
39. 39.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) speaking clearly
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit

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