Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 84 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) noting key details (d) saying thank you
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) mumbling your name (d) a noisy background
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
7. 7.True or false: “noting key details” is a polite phone habit. (a) True (b) False
8. 8.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) calling very late (d) speaking clearly
10. 10.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) saying thank you (d) calling very late
11. 11.True or false: “calling very late” is a polite phone habit. (a) True (b) False
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) calling at a fair time
13. 13.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) hanging up suddenly (d) greeting first
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
17. 17.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
18. 18.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) mumbling your name (d) saying thank you
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
23. 23.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) stating why you called (d) mumbling your name
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) saying your name (d) calling very late
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) mumbling your name (d) greeting first
29. 29.True or false: “noting key details” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) greeting first (d) saying your name
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) saying your name (d) calling at a fair time
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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