Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 831 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) noting key details (d) not saying who you are
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) chatting to others (d) noting key details
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
7. 7.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
8. 8.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) eating while talking (d) saying your name
10. 10.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) chatting to others (d) calling at a fair time
12. 12.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) greeting first (d) stating why you called
14. 14.True or false: “noting key details” is a polite phone habit. (a) False (b) True
15. 15.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
21. 21.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) greeting first (d) mumbling your name
22. 22.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
23. 23.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
24. 24.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
25. 25.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) hanging up suddenly (d) chatting to others
27. 27.True or false: “greeting first” is a rude phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) stating why you called (d) calling very late
29. 29.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
30. 30.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
31. 31.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) hanging up suddenly (d) chatting to others
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “calling very late” is a rude phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) shouting into the phone (d) hanging up suddenly
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) greeting first (d) stating why you called
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) hanging up suddenly (d) shouting into the phone
39. 39.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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