Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 832 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
4. 4.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
5. 5.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) shouting into the phone (d) noting key details
9. 9.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) eating while talking (d) greeting first
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) asking “Is now okay?” (d) not saying who you are
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) shouting into the phone (d) stating why you called
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) stating why you called (d) calling at a fair time
18. 18.True or false: “calling very late” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
20. 20.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
21. 21.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) saying thank you
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
26. 26.True or false: “saying your name” is a polite phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) calling very late (d) saying thank you
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) saying your name (d) chatting to others
30. 30.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) shouting into the phone (d) chatting to others
31. 31.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) calling at a fair time (d) saying thank you
32. 32.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) greeting first (d) calling very late
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
36. 36.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
37. 37.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
38. 38.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) speaking clearly (d) mumbling your name

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