Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 833 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “greeting first” is a polite phone habit. (a) True (b) False
3. 3.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) calling at a fair time (d) calling very late
12. 12.True or false: “greeting first” is a rude phone habit. (a) False (b) True
13. 13.True or false: “saying your name” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
16. 16.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) greeting first (d) saying your name
18. 18.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
21. 21.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) greeting first (d) saying thank you
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) noting key details (d) calling at a fair time
26. 26.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
27. 27.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) greeting first (d) not saying who you are
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) calling very late (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
31. 31.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) calling at a fair time (d) greeting first
32. 32.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
33. 33.True or false: “saying your name” is a polite phone habit. (a) False (b) True
34. 34.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
36. 36.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
37. 37.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) not saying who you are (d) shouting into the phone
38. 38.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) shouting into the phone (d) stating why you called
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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