Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 834 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
2. 2.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) mumbling your name (d) calling at a fair time
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) greeting first (d) a noisy background
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
7. 7.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
8. 8.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
9. 9.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
10. 10.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
14. 14.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) saying thank you (d) calling very late
17. 17.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
18. 18.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) noting key details (d) saying thank you
20. 20.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
22. 22.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) calling at a fair time
28. 28.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) chatting to others (d) hanging up suddenly
29. 29.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
30. 30.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
31. 31.Which of these is a polite phone habit? (a) saying your name (b) chatting to others (c) a noisy background (d) hanging up suddenly
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) shouting into the phone (d) saying your name
33. 33.True or false: “calling very late” is a polite phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) calling very late (d) mumbling your name
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) asking “Is now okay?” (d) stating why you called
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
39. 39.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
40. 40.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them

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