Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 835 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
6. 6.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) eating while talking (d) noting key details
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) not saying who you are (d) eating while talking
10. 10.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
11. 11.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
12. 12.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
13. 13.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) a noisy background (d) mumbling your name
14. 14.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
15. 15.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
16. 16.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) saying your name (d) greeting first
18. 18.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
19. 19.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) speaking clearly (d) calling at a fair time
20. 20.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) saying your name (d) noting key details
21. 21.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) chatting to others (d) eating while talking
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) saying thank you (d) not saying who you are
23. 23.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) eating while talking (d) not saying who you are
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) saying your name (d) greeting first
28. 28.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) stating why you called (d) saying your name
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
31. 31.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
32. 32.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) speaking clearly (d) calling at a fair time
33. 33.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) mumbling your name (d) noting key details
36. 36.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) not saying who you are (d) asking “Is now okay?”
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
39. 39.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) calling at a fair time (d) saying your name
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit

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