Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 836 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
3. 3.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “calling very late” is a polite phone habit. (a) True (b) False
6. 6.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
7. 7.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) chatting to others (d) stating why you called
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) greeting first (d) asking “Is now okay?”
11. 11.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) mumbling your name (d) speaking clearly
12. 12.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “noting key details” is a polite phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
19. 19.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) greeting first (d) not saying who you are
21. 21.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) saying thank you (d) asking “Is now okay?”
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) calling very late (d) stating why you called
29. 29.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
30. 30.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) calling at a fair time (d) greeting first
31. 31.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
32. 32.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) calling at a fair time (d) shouting into the phone
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
38. 38.True or false: “greeting first” is a rude phone habit. (a) False (b) True
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) noting key details (d) greeting first

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