Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 837 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) saying your name (d) hanging up suddenly
3. 3.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
5. 5.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
6. 6.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) hanging up suddenly
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
10. 10.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) asking “Is now okay?” (d) calling very late
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
12. 12.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) saying your name (d) speaking clearly
15. 15.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) shouting into the phone (d) stating why you called
19. 19.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) asking “Is now okay?” (d) calling very late
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) not saying who you are (d) noting key details
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) shouting into the phone (d) not saying who you are
23. 23.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) stating why you called (c) calling very late (d) a noisy background
27. 27.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) saying your name
31. 31.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
33. 33.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) greeting first (d) chatting to others
35. 35.True or false: “noting key details” is a rude phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
40. 40.True or false: “chatting to others” is a polite phone habit. (a) True (b) False

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