Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 838 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
2. 2.True or false: “saying your name” is a rude phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
5. 5.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
6. 6.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) calling at a fair time (d) not saying who you are
10. 10.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
11. 11.True or false: “greeting first” is a rude phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
13. 13.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) shouting into the phone (d) calling very late
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
18. 18.True or false: “noting key details” is a rude phone habit. (a) True (b) False
19. 19.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying thank you (c) not saying who you are (d) mumbling your name
20. 20.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
21. 21.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) calling at a fair time (d) eating while talking
22. 22.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
23. 23.True or false: “calling very late” is a rude phone habit. (a) True (b) False
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) a noisy background (d) chatting to others
26. 26.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) mumbling your name (d) calling very late
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) greeting first
30. 30.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
33. 33.Which of these is a rude phone habit? (a) mumbling your name (b) noting key details (c) greeting first (d) saying thank you
34. 34.Which of these is a polite phone habit? (a) speaking clearly (b) a noisy background (c) calling very late (d) eating while talking
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) saying thank you (d) asking “Is now okay?”
38. 38.True or false: “saying your name” is a polite phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “chatting to others” is a polite phone habit. (a) True (b) False

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