Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 839 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) asking “Is now okay?” (d) not saying who you are
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “calling very late” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) mumbling your name (d) shouting into the phone
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
11. 11.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
12. 12.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
13. 13.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) calling at a fair time
15. 15.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
16. 16.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) not saying who you are (d) calling very late
18. 18.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) mumbling your name
19. 19.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) noting key details (d) stating why you called
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) greeting first (d) noting key details
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) noting key details (d) calling very late
22. 22.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) hanging up suddenly (d) calling at a fair time
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) stating why you called (d) mumbling your name
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) saying your name (d) not saying who you are
27. 27.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
32. 32.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
33. 33.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
34. 34.True or false: “saying your name” is a polite phone habit. (a) False (b) True
35. 35.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) calling very late (d) hanging up suddenly
37. 37.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
39. 39.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye

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