Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 840 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.True or false: “calling very late” is a rude phone habit. (a) False (b) True
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
6. 6.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
9. 9.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) noting key details (d) eating while talking
13. 13.True or false: “saying your name” is a polite phone habit. (a) False (b) True
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) chatting to others (d) greeting first
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
16. 16.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
17. 17.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
18. 18.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
19. 19.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) calling at a fair time (d) noting key details
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) stating why you called (d) speaking clearly
27. 27.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) speaking clearly (d) stating why you called
28. 28.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
29. 29.True or false: “noting key details” is a polite phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) hanging up suddenly (d) shouting into the phone
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) saying your name
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) chatting to others (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) chatting to others (d) saying your name
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) noting key details (d) a noisy background
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) hanging up suddenly (d) greeting first
39. 39.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) calling at a fair time (d) calling very late
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students