Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 85 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “noting key details” is a rude phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
5. 5.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) saying your name (d) asking “Is now okay?”
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
8. 8.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) noting key details (d) saying your name
9. 9.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) eating while talking (d) greeting first
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “saying your name” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) eating while talking (d) saying thank you
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) eating while talking (d) calling at a fair time
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
16. 16.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
17. 17.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
18. 18.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “calling very late” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) greeting first (d) a noisy background
21. 21.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) shouting into the phone (d) mumbling your name
23. 23.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) chatting to others (d) mumbling your name
24. 24.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) eating while talking (d) asking “Is now okay?”
26. 26.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) chatting to others (d) mumbling your name
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) noting key details (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) asking “Is now okay?” (d) saying your name
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) noting key details (d) chatting to others
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) calling at a fair time (d) asking “Is now okay?”
39. 39.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
40. 40.True or false: “greeting first” is a polite phone habit. (a) False (b) True

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