Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 841 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
5. 5.True or false: “saying your name” is a polite phone habit. (a) False (b) True
6. 6.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) noting key details (d) mumbling your name
7. 7.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
8. 8.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) stating why you called (d) mumbling your name
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
11. 11.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) greeting first (d) hanging up suddenly
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) not saying who you are (d) hanging up suddenly
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) noting key details (d) saying thank you
15. 15.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) not saying who you are (d) calling very late
19. 19.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
20. 20.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) stating why you called (d) not saying who you are
23. 23.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) calling very late (d) saying your name
24. 24.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) calling at a fair time (d) calling very late
26. 26.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) eating while talking (d) saying thank you
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) hanging up suddenly
29. 29.True or false: “saying your name” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
31. 31.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) noting key details (d) mumbling your name
32. 32.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) mumbling your name (d) saying thank you
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) chatting to others (d) calling at a fair time
34. 34.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) calling very late (d) greeting first
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) saying your name
36. 36.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) noting key details (d) saying thank you
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) speaking clearly (d) stating why you called
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) saying thank you (d) chatting to others

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