Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 842 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) calling very late
2. 2.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
3. 3.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
5. 5.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) not saying who you are (d) hanging up suddenly
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) saying thank you (d) mumbling your name
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
12. 12.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) not saying who you are (d) saying your name
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
16. 16.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
17. 17.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
18. 18.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) shouting into the phone (d) saying your name
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) calling at a fair time (d) calling very late
24. 24.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) a noisy background (d) calling very late
25. 25.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) stating why you called (d) not saying who you are
27. 27.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) chatting to others (d) eating while talking
28. 28.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) eating while talking (d) calling at a fair time
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) a noisy background (d) saying your name
30. 30.Which of these is a rude phone habit? (a) hanging up suddenly (b) speaking clearly (c) noting key details (d) calling at a fair time
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) stating why you called (d) saying thank you
33. 33.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) noting key details (d) greeting first
35. 35.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) mumbling your name (d) speaking clearly
36. 36.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) saying your name (d) eating while talking
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) noting key details (d) greeting first
39. 39.True or false: “noting key details” is a rude phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) eating while talking (d) calling at a fair time

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