Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 843 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) saying thank you (d) stating why you called
3. 3.True or false: “noting key details” is a rude phone habit. (a) True (b) False
4. 4.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
5. 5.True or false: “greeting first” is a rude phone habit. (a) False (b) True
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
7. 7.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) calling very late (d) calling at a fair time
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
11. 11.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) eating while talking (d) speaking clearly
12. 12.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) not saying who you are (d) saying your name
14. 14.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) calling at a fair time (d) saying your name
15. 15.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) calling at a fair time (d) a noisy background
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
19. 19.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
20. 20.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) mumbling your name (d) calling very late
21. 21.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
22. 22.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) stating why you called (d) speaking clearly
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) speaking clearly (d) noting key details
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) saying thank you (d) calling at a fair time
26. 26.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) asking “Is now okay?” (d) not saying who you are
31. 31.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
32. 32.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) speaking clearly (d) greeting first
33. 33.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
36. 36.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) calling very late (d) asking “Is now okay?”
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer

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