Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 844 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) mumbling your name (d) shouting into the phone
3. 3.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
4. 4.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) noting key details (d) not saying who you are
7. 7.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) noting key details (d) calling very late
8. 8.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
9. 9.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “greeting first” is a rude phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
17. 17.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
18. 18.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
19. 19.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
20. 20.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) mumbling your name (d) noting key details
22. 22.Which of these is a rude phone habit? (a) saying thank you (b) eating while talking (c) asking “Is now okay?” (d) greeting first
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
24. 24.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) shouting into the phone (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) stating why you called (d) eating while talking
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
33. 33.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) saying thank you (d) hanging up suddenly
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) asking “Is now okay?” (d) saying thank you
38. 38.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) a noisy background (d) calling very late

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