Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 845 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) noting key details (d) hanging up suddenly
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) saying your name (d) mumbling your name
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) shouting into the phone (d) speaking clearly
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) asking “Is now okay?” (d) eating while talking
10. 10.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
11. 11.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) saying your name (d) eating while talking
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) not saying who you are (d) greeting first
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
19. 19.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) calling very late (d) eating while talking
20. 20.True or false: “noting key details” is a polite phone habit. (a) False (b) True
21. 21.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
23. 23.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) saying your name (d) stating why you called
24. 24.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
25. 25.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) not saying who you are (d) calling at a fair time
26. 26.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) speaking clearly (d) chatting to others
28. 28.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
29. 29.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) eating while talking (d) stating why you called
31. 31.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) greeting first (d) asking “Is now okay?”
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
33. 33.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) eating while talking (d) greeting first
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) eating while talking (d) a noisy background
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
38. 38.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students