Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 846 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) mumbling your name (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) chatting to others (d) a noisy background
4. 4.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) greeting first (d) saying thank you
7. 7.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) eating while talking (d) calling very late
9. 9.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
10. 10.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
12. 12.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) calling at a fair time (d) saying thank you
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) saying your name (d) greeting first
15. 15.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) greeting first (d) calling at a fair time
16. 16.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
17. 17.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) shouting into the phone (d) a noisy background
22. 22.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) not saying who you are (d) chatting to others
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) chatting to others (d) noting key details
27. 27.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) calling at a fair time (d) stating why you called
30. 30.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) a noisy background (d) calling very late
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
33. 33.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) a noisy background (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) speaking clearly (d) calling at a fair time
35. 35.True or false: “noting key details” is a polite phone habit. (a) False (b) True
36. 36.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) not saying who you are (d) a noisy background
39. 39.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
40. 40.True or false: “eating while talking” is a polite phone habit. (a) True (b) False

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