Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 847 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) noting key details (d) asking “Is now okay?”
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) hanging up suddenly (d) not saying who you are
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) stating why you called (d) speaking clearly
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) noting key details (d) mumbling your name
14. 14.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
17. 17.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) eating while talking (d) not saying who you are
18. 18.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
19. 19.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) mumbling your name (d) not saying who you are
21. 21.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
22. 22.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
23. 23.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) calling at a fair time (d) chatting to others
26. 26.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) eating while talking (d) hanging up suddenly
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) not saying who you are (d) calling at a fair time
29. 29.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
30. 30.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
32. 32.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) eating while talking
35. 35.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) eating while talking (d) speaking clearly
38. 38.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) stating why you called (d) hanging up suddenly
40. 40.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) eating while talking (d) shouting into the phone

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