Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 848 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “saying your name” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) a noisy background (d) calling very late
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) greeting first (d) calling at a fair time
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying thank you (d) not saying who you are
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) calling at a fair time (d) eating while talking
16. 16.True or false: “calling very late” is a polite phone habit. (a) True (b) False
17. 17.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying your name (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) stating why you called (d) greeting first
20. 20.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) chatting to others (d) calling at a fair time
22. 22.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) shouting into the phone (d) greeting first
25. 25.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) speaking clearly (d) hanging up suddenly
26. 26.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) noting key details (d) stating why you called
27. 27.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
28. 28.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) chatting to others
31. 31.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) eating while talking (d) hanging up suddenly
33. 33.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
34. 34.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) eating while talking (d) calling very late
35. 35.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
36. 36.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) not saying who you are (d) noting key details
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling very late (d) speaking clearly
39. 39.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
40. 40.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True

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