Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 849 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) a noisy background (d) stating why you called
6. 6.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) a noisy background (d) mumbling your name
8. 8.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) shouting into the phone (d) eating while talking
9. 9.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) mumbling your name (d) greeting first
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
14. 14.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
17. 17.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
18. 18.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) shouting into the phone (d) mumbling your name
21. 21.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
22. 22.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) shouting into the phone (d) calling very late
23. 23.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) saying your name (d) a noisy background
25. 25.True or false: “saying your name” is a polite phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
29. 29.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) calling at a fair time (d) noting key details
30. 30.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) chatting to others
32. 32.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
33. 33.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) speaking clearly (d) noting key details
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) speaking clearly (c) a noisy background (d) hanging up suddenly
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
36. 36.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) noting key details (d) asking “Is now okay?”
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit

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