Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 850 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) eating while talking (d) stating why you called
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
7. 7.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
8. 8.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) asking “Is now okay?” (d) saying your name
9. 9.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
10. 10.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
12. 12.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) speaking clearly (d) saying your name
14. 14.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) a noisy background (d) mumbling your name
15. 15.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) hanging up suddenly
16. 16.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
17. 17.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) a noisy background (d) calling at a fair time
19. 19.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
20. 20.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
21. 21.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
22. 22.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) shouting into the phone (d) saying thank you
23. 23.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
24. 24.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) asking “Is now okay?”
25. 25.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) asking “Is now okay?” (d) mumbling your name
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) stating why you called (d) eating while talking
30. 30.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
32. 32.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) calling very late (d) saying your name
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) chatting to others (d) greeting first
34. 34.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) greeting first (d) calling at a fair time
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) chatting to others (d) saying your name
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit

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