Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 86 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) eating while talking (d) greeting first
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) noting key details (d) shouting into the phone
6. 6.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
7. 7.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
8. 8.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) eating while talking (d) speaking clearly
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) noting key details (d) calling very late
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
15. 15.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) calling very late (d) greeting first
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) saying your name (d) mumbling your name
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) greeting first (d) saying thank you
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) calling at a fair time (d) chatting to others
22. 22.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) stating why you called (d) a noisy background
23. 23.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) asking “Is now okay?” (d) eating while talking
24. 24.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) asking “Is now okay?” (d) stating why you called
25. 25.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) noting key details (d) mumbling your name
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) greeting first (d) chatting to others
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
30. 30.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
34. 34.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
35. 35.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
37. 37.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) asking “Is now okay?” (d) mumbling your name
39. 39.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”

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