Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 851 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) noting key details (c) mumbling your name (d) not saying who you are
2. 2.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) hanging up suddenly (d) calling at a fair time
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) noting key details (d) not saying who you are
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) noting key details (d) asking “Is now okay?”
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) a noisy background (d) saying thank you
9. 9.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) eating while talking (d) saying your name
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) asking “Is now okay?” (d) shouting into the phone
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) chatting to others
14. 14.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) chatting to others (d) calling at a fair time
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) stating why you called (d) speaking clearly
17. 17.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
18. 18.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) saying your name (d) noting key details
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) stating why you called (d) calling at a fair time
20. 20.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
22. 22.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) mumbling your name (d) speaking clearly
23. 23.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
24. 24.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) saying your name (d) not saying who you are
25. 25.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) calling very late (d) greeting first
26. 26.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
31. 31.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
32. 32.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) a noisy background (d) calling very late
33. 33.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) greeting first (d) not saying who you are
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
37. 37.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
38. 38.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) speaking clearly (d) hanging up suddenly

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