Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 852 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) calling very late (d) eating while talking
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) noting key details
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) greeting first
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) asking “Is now okay?” (d) eating while talking
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) hanging up suddenly (d) speaking clearly
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) shouting into the phone (d) saying your name
12. 12.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) mumbling your name (d) calling very late
17. 17.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) calling very late (d) chatting to others
19. 19.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) saying thank you (d) a noisy background
20. 20.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
21. 21.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) stating why you called (d) eating while talking
22. 22.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) greeting first (d) speaking clearly
24. 24.True or false: “saying your name” is a polite phone habit. (a) True (b) False
25. 25.True or false: “saying your name” is a rude phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) saying your name (d) calling very late
27. 27.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) eating while talking (d) shouting into the phone
30. 30.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) noting key details (d) hanging up suddenly
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) a noisy background (d) calling at a fair time
37. 37.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) saying your name (d) not saying who you are
40. 40.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit

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