Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 853 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
2. 2.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) a noisy background (d) mumbling your name
3. 3.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
4. 4.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) calling very late (d) saying your name
5. 5.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
6. 6.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
8. 8.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) calling very late
11. 11.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
12. 12.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) eating while talking (d) greeting first
14. 14.True or false: “noting key details” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) noting key details (d) asking “Is now okay?”
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) shouting into the phone
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) eating while talking (d) saying your name
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
21. 21.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
22. 22.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
23. 23.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) asking “Is now okay?” (d) calling at a fair time
24. 24.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) chatting to others
27. 27.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) asking “Is now okay?” (d) hanging up suddenly
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) saying thank you (d) calling at a fair time
32. 32.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “greeting first” is a rude phone habit. (a) True (b) False
35. 35.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
36. 36.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) mumbling your name (d) a noisy background
37. 37.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) not saying who you are (d) noting key details
39. 39.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit

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