Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 854 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) speaking clearly (d) calling at a fair time
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
9. 9.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
11. 11.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) speaking clearly (d) mumbling your name
12. 12.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
15. 15.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) shouting into the phone (d) greeting first
16. 16.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
17. 17.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) greeting first (d) speaking clearly
18. 18.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) mumbling your name (d) hanging up suddenly
19. 19.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) mumbling your name (d) saying your name
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) eating while talking (d) shouting into the phone
24. 24.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
25. 25.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
28. 28.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
29. 29.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) calling very late (d) noting key details
30. 30.True or false: “greeting first” is a rude phone habit. (a) False (b) True
31. 31.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) not saying who you are (d) eating while talking
33. 33.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
34. 34.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) stating why you called (d) a noisy background
35. 35.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) eating while talking (d) a noisy background

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