Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 855 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) a noisy background (d) hanging up suddenly
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
3. 3.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
4. 4.True or false: “saying your name” is a polite phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
7. 7.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
8. 8.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) mumbling your name (d) calling very late
9. 9.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
10. 10.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) chatting to others (d) greeting first
11. 11.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) shouting into the phone (d) a noisy background
13. 13.True or false: “greeting first” is a rude phone habit. (a) False (b) True
14. 14.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) hanging up suddenly (d) saying thank you
16. 16.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) chatting to others (d) asking “Is now okay?”
18. 18.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) not saying who you are (d) mumbling your name
19. 19.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) chatting to others (d) not saying who you are
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) a noisy background (d) shouting into the phone
28. 28.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) eating while talking (d) calling very late
29. 29.Which of these is a rude phone habit? (a) greeting first (b) chatting to others (c) saying thank you (d) saying your name
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) saying thank you (d) stating why you called
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
32. 32.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) greeting first (d) not saying who you are
34. 34.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
35. 35.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) calling at a fair time (d) mumbling your name
37. 37.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
38. 38.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
39. 39.True or false: “greeting first” is a polite phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) speaking clearly (d) stating why you called

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