Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 856 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) hanging up suddenly (d) calling very late
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) asking “Is now okay?” (d) saying your name
6. 6.True or false: “greeting first” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) calling very late (d) asking “Is now okay?”
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
14. 14.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) shouting into the phone (d) speaking clearly
17. 17.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
18. 18.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) not saying who you are (d) stating why you called
19. 19.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) greeting first (d) stating why you called
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) chatting to others (d) mumbling your name
21. 21.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
22. 22.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) not saying who you are (d) greeting first
23. 23.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) shouting into the phone (d) eating while talking
24. 24.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
25. 25.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) saying thank you (d) calling very late
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
29. 29.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “calling very late” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) noting key details (d) saying thank you
32. 32.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
33. 33.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) noting key details (d) saying thank you
36. 36.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) chatting to others (d) mumbling your name
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
39. 39.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
40. 40.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off

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